Messages that are not downloaded and acknowledged within five days of delivery are removed from your inbox. The sending organisation receives an error report explaining that the receiver did not collect the message. Uncollected messages are completely deleted from the MESH server 30 days after the initial delivery. If the sending organisation cannot re-send the message within the intervening time, it may contact the [NHS Digital national service desk](https://digital.nhs.uk/developer/help-and-support) with the error report details and ask for the message to be placed in your inbox again.
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