x_snc_hack4good_0_hack4good_proposal_60b59a8983f07210db267230feaad39c.xml

<?xml version="1.0" encoding="UTF-8"?><record_update table="x_snc_hack4good_0_hack4good_proposal">
    <x_snc_hack4good_0_hack4good_proposal action="INSERT_OR_UPDATE">
        <focus_area>cure</focus_area>
        <notes/>
        <participation>yes</participation>
        <potential_impact><![CDATA[<p>Measurable impact/value:</p>
<ul><li>Reduce missed or delayed resident care tasks by 50%</li><li>Improve shift handoff efficiency and reduce miscommunication</li><li>Provide real-time visibility of task completion to managers</li><li>Increase resident satisfaction by ensuring timely and consistent care</li><li>Enable data-driven reporting to support operational improvements</li></ul>]]></potential_impact>
        <problem_statement>In long-term care (LTC) homes and community care settings, PSWs and nurses often rely on paper-based task boards, manual handoffs, and verbal instructions to manage resident care. This leads to:&#13;
&#13;
Missed or delayed tasks&#13;
Confusion during shift changes&#13;
Inefficient coordination between staff&#13;
Difficulty tracking accountability or task completion&#13;
Digital task management is needed to streamline daily care activities, improve accountability, and ensure residents receive timely care.</problem_statement>
        <project_name>CareHub – Resident Care Task Hub</project_name>
        <solution_proposal><![CDATA[<h2><strong>How do you envision the ideal solution to this  problem?</strong></h2>
<p> </p>
<h3>Which ServiceNow products or capabilities would be used?</h3>
<p></p><p>ServiceNow products or capabilities used:</p>
<ul><li>App Engine Studio – build the CareHub application, task tables, forms, and dashboards.</li><li>Flow Designer – automate task assignment, escalation, and notifications.</li><li>Service Portal / Mobile App – allow PSWs and nurses to view and update tasks on tablets or mobile devices.</li><li>Performance Analytics – track task completion, delays, and compliance trends.</li><li>IntegrationHub – optional integration with scheduling systems or resident databases.</li><li>Inbound / Outbound REST APIs – sync tasks with external care or facility management systems.</li><li>Notification &amp; Event Management – push task alerts, reminders, and overdue notifications to staff.</li><li>Role-based Access Control (ACLs) – ensure only authorized staff can view or update tasks.</li></ul>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>Are there any technical dependencies for the proposed solution?</h3>
<p></p><p>Technical dependencies:</p>
<ul><li>Resident master data from an EHR or LTC database (via API or CSV import)</li><li>Staff directory or roster to assign tasks (via LDAP/Active Directory or ServiceNow user table)</li><li>Mobile devices or tablets for bedside staff access</li></ul>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>What challenges would you foresee in implementing this idea?</h3>
<p></p><p>Anticipated challenges:</p>
<ul><li>Ensuring staff adoption and training for digital task management</li><li>Keeping task lists synchronized during network interruptions or shift changes</li><li>Mapping variable care needs into standardized task templates</li><li>Integrating with multiple legacy systems across different LTC facilities</li></ul>]]></solution_proposal>
        <state>submitted</state>
        <sys_class_name>x_snc_hack4good_0_hack4good_proposal</sys_class_name>
        <sys_created_by>admin</sys_created_by>
        <sys_created_on>2025-10-23 13:28:07</sys_created_on>
        <sys_id>60b59a8983f07210db267230feaad39c</sys_id>
        <sys_mod_count>1</sys_mod_count>
        <sys_name>CareHub – Resident Care Task Hub</sys_name>
        <sys_package display_value="Hack4Good Idea Submission" source="x_snc_hack4good_0">95b5d2b7938832108543b2597bba109c</sys_package>
        <sys_policy/>
        <sys_scope display_value="Hack4Good Idea Submission">95b5d2b7938832108543b2597bba109c</sys_scope>
        <sys_update_name>x_snc_hack4good_0_hack4good_proposal_60b59a8983f07210db267230feaad39c</sys_update_name>
        <sys_updated_by>admin</sys_updated_by>
        <sys_updated_on>2025-10-23 13:28:08</sys_updated_on>
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</record_update>