x_snc_hack4good_0_hack4good_proposal_bae4d0bf83fc7210eb5fa4d0deaad3ec.xml

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        <focus_area>disaster</focus_area>
        <notes/>
        <participation>yes</participation>
        <potential_impact><![CDATA[<p>A real time automated reporting and response system can reduce the time between hazard detection and repair by up to 50%. It improves public safety, increases trust in local councils, and ensures faster maintenance actions. </p>]]></potential_impact>
        <problem_statement>Local councils in the UK often receive road hazard reports (like potholes, flooding, or fallen trees) through phone calls or emails. This manual process causes delays in logging, prioritising, and resolving issues, leading to accidents and frustration among residents.</problem_statement>
        <project_name>Safe Roads – Real-Time Hazard Reporting and Response System</project_name>
        <solution_proposal><![CDATA[<h2><strong>How do you envision the ideal solution to this  problem?</strong></h2>
<p> </p>
<h3>Which ServiceNow products or capabilities would be used?</h3>
<p></p><p>Use <strong>ServiceNow Mobile App Builder</strong> to create a simple citizen facing app for reporting hazards with photos and GPS location. <strong>Flow Designer</strong> will automatically create cases, assign them to local maintenance teams, and update the reporter via <strong>Virtual Agent</strong>. <strong>Performance Analytics</strong> can track response times and common issue areas.</p>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>Are there any technical dependencies for the proposed solution?</h3>
<p></p><p>Integration with local government asset management systems, GPS/location services, and image recognition APIs for automatic hazard classification.</p>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>What challenges would you foresee in implementing this idea?</h3>
<p></p><p>Ensuring data accuracy, coordinating across multiple local authorities, and encouraging community adoption of the app.</p>]]></solution_proposal>
        <state>submitted</state>
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        <sys_created_on>2025-10-31 17:00:20</sys_created_on>
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        <sys_mod_count>1</sys_mod_count>
        <sys_name>Safe Roads – Real-Time Hazard Reporting and Response System</sys_name>
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