Create Prompt to Comprehensive Incident Report for My Groups (#91)

This prompt is designed to facilitate the automated generation of incident reports within ServiceNow for all the groups to which the user belongs. It aims to provide a clear and organized overview of both active and resolved incidents, presenting essential details such as incident number, short description, state, priority, assignment group, and created date. By utilizing this prompt, users can efficiently track and manage incidents, ensuring timely resolution and enhanced communication within their teams.

Author: koratalas

Prompts/Prompt to Comprehensive Incident Report for My Groups

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+Hi, Generate an incident report for all the groups I am part of. Include only the incidents assigned to my groups and organize the report in a tabular format with columns: Incident Number, Short Description, State, Priority, Assignment Group, and Created Date. Ensure the report includes both active and resolved incidents, sorted by Created Date in descending order."
+
+Sample Output:
+Incident Number	Short Description	State	Priority	Assignment Group	Created Date
+INC0012345	Login issue	Active	2 - High	IT Support	2024-10-10 14:35:00
+INC0012344	Network outage	Resolved	1 - Critical	Network Team	2024-10-09 16:20:00
+INC0012343	Software installation failure	Resolved	3 - Medium	Application Support	2024-10-08 11:15:00
+INC0012342	Printer not working	Active	4 - Low	Facilities	2024-10-07 09:00:00
+INC0012341	Email service disruption	Resolved	2 - High	Email Team	2024-10-06 15:45:00
+
+Explanation of the Sample Output:
+All the incidents present in the report are assigned to the groups which the user who prompted is a member of.
+
+This example illustrates how the AI would respond to the prompt by generating a structured incident report based on the incidents related to your groups. Let me know if you need any more help!