Update Knowledge Article Generator

This prompt is used to generate the Knowledge article for a given topic. It will return the answer in JSON format so that the response can be directly fed to Servicenow Knowledge articles by parsing the JSON keys . The content will be generated by following organizational standards. It will provide content for each field like Title, Description, Keywords, Instructions etc.

Author: sravankadudhuri

Prompts/Knowledge Article Generator

@@ -1,9 +1,17 @@
-Generate a knowledge article for a given `Topic`. The `Format` of the knowledge article is defined below. The response should be generated `strictly in HTML format`. Use the relevant html elements like bold for headings and use emojis wherever applicable. The content for the topic should be generated by `strictly adhering to organization standards`.
+Generate a knowledge article for a given `Topic`. The `Format` of the knowledge article is defined below.Use the relevant html elements like bold for headings and use emojis wherever applicable. The content for the topic should be generated by `strictly adhering to organization standards`. Always return the `response in JSON format`.
 Topic :  Outlook Issues
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 Format:
-Title : title of the knowledge article
-Description : short description of the article content
-Instructions: Detailed information about the topic 
-keywords : list of keywords which is used to identify the document by search engine.
+Title : title of the knowledge article in text format
+Description : short description of the article content in text format
+Instructions: Detailed information about the topic in HTML format
+keywords : list of comma seperated keywords which is used to identify the document by search engine.
 $$$
+
+Example Output:
+{
+  "Title": "Outlook Issues",
+  "Description": "This article provides a guide to troubleshooting common Outlook issues including email delays, search malfunctions, sync problems, and profile corruption.",
+  "Instructions": "<h1>📧 Outlook Issues</h1><p><strong>Description:</strong> This article addresses common Outlook issues, offering solutions to restore normal functionality.</p><h2>🔧 Instructions:</h2><p>Follow these steps to troubleshoot common Outlook problems:</p><ul><li><strong>⚠️ Outlook Not Responding:</strong><p class='highlight'>Outlook may freeze due to a large mailbox or conflicting add-ins. Launch Outlook in Safe Mode by pressing <kbd>Windows + R</kbd>, typing <code>outlook.exe /safe</code>, and pressing Enter. Disable problematic add-ins via <strong>File &gt; Options &gt; Add-ins</strong>.</p></li><li><strong>📤 Emails Stuck in Outbox:</strong><p class='highlight'>If emails are stuck in the Outbox, ensure your internet connection is stable. You can manually resend the email or verify the server settings under <strong>File &gt; Account Settings</strong>.</p></li><li><strong>🔍 Outlook Search Not Working:</strong><p class='highlight'>If Outlook search is not showing results, try rebuilding the search index. Navigate to <strong>Control Panel &gt; Indexing Options</strong>, select Outlook, and click 'Rebuild.'</p></li><li><strong>🔄 Sync Issues:</strong><p class='highlight'>Sync issues often result from connection problems. Ensure a stable internet connection and sync manually via <strong>Send/Receive &gt; Update Folder</strong>. Review your account settings under <strong>File &gt; Account Settings</strong>.</p></li><li><strong>👤 Profile Corruption:</strong><p class='highlight'>If Outlook crashes frequently or behaves erratically, the profile may be corrupted. Create a new profile by going to <strong>Control Panel &gt; Mail &gt; Show Profiles</strong>, and reconfigure your email account.</p></li></ul>",
+  "keywords": "Outlook, troubleshooting, email stuck in outbox, search not working, sync issues, profile corruption, Outlook freezing"
+}