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Update support/troubleshooting.mdx
Co-Authored-By: mintlify[bot] <109931778+mintlify[bot]@users.noreply.github.com>
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support/troubleshooting.mdx

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@@ -7,24 +7,24 @@ description: "Solve common issues with CodinIT AI IDE, LLM providers, code gener
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Can't find your AI issue? Contact our support team for personalized assistance with LLM troubleshooting.
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</Card>
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## AI Provider Issues
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## LLM provider issues for AI coding
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<AccordionGroup>
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<Accordion title="Invalid API key errors" icon="key">
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**Problem**: Getting "Invalid API key" or "Authentication failed" errors.
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<Accordion title="Invalid AI model API key errors" icon="key">
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**Problem**: Getting "Invalid API key" or "Authentication failed" errors with LLM providers for AI code generation.
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**Solutions**:
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1. **Check API key format**: Ensure you're copying the complete key from your provider dashboard
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2. **Verify key permissions**: Some providers require specific permissions for API access
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3. **Check key expiration**: Some keys have expiration dates or usage limits
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4. **Test in provider dashboard**: Verify your key works directly with the provider
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1. **Check LLM API key format**: Ensure you're copying the complete key from your AI provider dashboard
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2. **Verify AI key permissions**: Some LLM providers require specific permissions for code generation API access
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3. **Check key expiration**: Some AI API keys have expiration dates or usage limits
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4. **Test in provider dashboard**: Verify your LLM key works directly with the AI provider
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**Provider-specific tips**:
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**AI provider-specific tips**:
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- **OpenAI**: Keys start with `sk-` and are found in [API Keys section](https://platform.openai.com/api-keys)
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- **Anthropic**: Keys start with `sk-ant-` and require console access
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- **Google**: Keys are 39 characters and need Gemini API enabled
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- **OpenAI GPT models**: Keys start with `sk-` and are found in [API Keys section](https://platform.openai.com/api-keys)
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- **Anthropic Claude**: Keys start with `sk-ant-` and require console access for AI coding
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- **Google Gemini**: Keys are 39 characters and need Gemini API enabled for code generation
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<Warning>
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Never share your API keys publicly or commit them to version control.

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