Account switcher fails when server offline #15236

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1. tobiasKaminsky

   added this to 🤖 🍏 Mobile clients teamon Jul 23, 2025
2. tobiasKaminsky

   added

   bug

   on Jul 23, 2025
3. github-project-automation

   moved this to 🧭 Planning evaluation (don't pick) in 🤖 🍏 Mobile clients teamon Jul 23, 2025
4. tobiasKaminsky

   moved this from 🧭 Planning evaluation (don't pick) to 📄 To do (max 2 entries / member) in 🤖 🍏 Mobile clients teamon Jul 23, 2025
5. joshtrichards

   added

   feature: authenticationAuthentication or accounts relatedAuthentication or accounts related

   on Aug 3, 2025
6. tobiasKaminsky

   assigned

   daniele-verducci

   on Aug 11, 2026
7. tobiasKaminsky

   moved this from 📄 To do (max 2 entries / member) to 🏗️ In progress in 🤖 🍏 Mobile clients teamon Aug 11, 2026
8. daniele-verducci commented on Aug 11, 2026

   

   daniele-verducci

   on Aug 11, 2026

   Contributor

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   Couldn't reproduce this as reported, but I noticed the account detail page (account switcher -> manage account -> select an account) is indeed missing all the data and appearing empty if the server couldn't be reached. It's possible to show some cached data (icon, name and email address) using the logic from the account list.

   It may be possible to show a badge indicating the server is offline on the relevant accounts. Some considerations:

   How to test connectivity:

   • Can't use ConnectivityService.isNetworkAndServerAvailable as is because it checks the current account (val baseServerAddress = accountManager.user.server.uri.toString()), so it should be adapted to accept an account as parameter and check that one
   • In the files view, the message "Server not available" is a result of a sync event (EVENT_SINGLE_FOLDER_CONTENTS_SYNCED)

   How to show offline servers:

   • In account detail view, we may use the same text and icon from ToolbarActivity.showInfoBox() (that's the one shown in file list when the server is unreachable)
   • In account list view, we may show an icon like the one shown for the selected account, maybe a cloud with an X or an exclamation mark in a triangle. (but what if the accont is selected and offline at the same time?)

   To be decided if it's something useful and if it's not too big of an overhead.
9. daniele-verducci commented on Aug 11, 2026

   

   daniele-verducci

   on Aug 11, 2026

   Last edited by daniele-verducci

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   As per the fist point (show some cached data in the account detail screen using the logic from the account list), I've done it and currently testing. I discovered there was an error message implemented in the emptyList view, but the view itself was never made visible, so it didn't show. Here's the current status after fixing it:

   

   The whole "Error retrieving... Operation finished..." and the exclamation mark were already there, only not visible.

   Note: I'm currently retrieving the user name using the deprecated User.toOwnCloudAccount() accordingly to what has been done in the acconts list
10. tobiasKaminsky commented on Aug 11, 2026

    

    tobiasKaminsky

    on Aug 11, 2026

    MemberAuthor

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    Nice.
    The error message is too technical, I assume, it is just 1:1 the message by the library?
    My idea

    • remove second line entirely
    • replace second line with something like "Please double check your internet connection or check server status"
11. daniele-verducci commented on Aug 11, 2026

    

    daniele-verducci

    on Aug 11, 2026

    Contributor

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    Yes, second line is directly from RemoteOperationResult.getLogMessage().
    I concord it's too technical.
    Here's a proposal:

    
12. daniele-verducci

    linked a pull request that will close this issueShow cached data in account detail view when server is not reachable #17464on Aug 12, 2026
13. daniele-verducci

    moved this from 🏗️ In progress to ☑️ Done in 🤖 🍏 Mobile clients teamon Aug 12, 2026
14. daniele-verducci

    moved this from ☑️ Done to 🏗️ In progress in 🤖 🍏 Mobile clients teamon Aug 12, 2026
15. alperozturk96

    closed this as completedin #17464on Aug 12, 2026
16. github-project-automation

    moved this from 🏗️ In progress to ☑️ Done in 🤖 🍏 Mobile clients teamon Aug 12, 2026