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Missing auto upload files #15822
Description
⚠️ Before posting ⚠️
- This is a bug, not a question or an enhancement.
- I've searched for similar issues and didn't find a duplicate.
- I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
- I agree to follow Nextcloud's Code of Conduct.
Steps to reproduce
- take photo
- get home and reconnect to wifi
- wait for uploads
- see that of the 8 photos, only 4 have uploaded
Expected behaviour
all photos would get uploaded
Actual behaviour
only 4 of 8 photos have been uploaded
Android version
12
Device brand and model
realme x50 pro 5g
Stock or custom OS?
Stock
Nextcloud android app version
3.34.0
Nextcloud server version
32.0.0
Using a reverse proxy?
Yes
Android logs
NONE
Server error logs
NONEAdditional information
I know the storage on my phone is low, but not under 10% low
Activity
alperozturk96 commentedon Oct 21, 2025
@mhzawadi Hello
Could you try with this QA version: #15806 (comment) ?
mhzawadi commentedon Oct 21, 2025
have installed, will report back as soon as I can
alperozturk96 commentedon Oct 21, 2025
Reply for #15806 (comment)
@mhzawadi It is good to perform testing using the QA version only. Having both the stable and QA versions may potentially cause conflicts. However, if the stable version is important for you and cannot be removed due to user-specific configurations, it is acceptable to keep it while testing the QA version.
mhzawadi commentedon Oct 21, 2025
had to delete the QA version as it got stuck in an upload loop. But it has uploaded the missing images
kevinvanhooren1977-sys commentedon Oct 21, 2025
Same here with the QA version. I've checked to 'skip existing files' but it continues over and over again. If you want the logs I can send
alperozturk96 commentedon Oct 22, 2025
@kevinvanhooren1977-sys You can upload your logs to here. Thank you so much for the feedbacks. It is a public link, please be aware and remove any sensitive information.
mhzawadi commentedon Oct 22, 2025
To add to this, was looking at my wife's phone yesterday and found that its not uploaded 2 days of photos.
Last upload was 11th and the next batch was the 5th, but there are photos in between that are missing and not listed in the upload list.
kevinvanhooren1977-sys commentedon Oct 22, 2025
@alperozturk96 I've reinstalled the QA version and choose one folder to upload with the options: create sub folders, upload existing files and skip upload when file exists. Log uploaded.
kevinvanhooren1977-sys commentedon Oct 22, 2025
Little update: the one folder I've selected is completely synced now. No upload loop anymore and the upload list with failed uploads is empty too. I will start second folder now
kevinvanhooren1977-sys commentedon Oct 28, 2025
Any news? I removed the QA app because it started syncing over and over again
alperozturk96 commentedon Oct 28, 2025
@kevinvanhooren1977-sys Hello. Yes, we are working on the issue. Thank you for the logs. It helped a lot.
First PR: #15861
Second PR: #15862
kevinvanhooren1977-sys commentedon Oct 29, 2025
@alperozturk96 I've tested the 15862 but still the same. At first the folder synced very fast but after I took 5 pictures with my camera, it started syncing the complete camera folder all over again.
alperozturk96 commentedon Oct 29, 2025
@kevinvanhooren1977-sys Can you share the logs?
kevinvanhooren1977-sys commentedon Oct 29, 2025
I will send tem as soon as I can.
So what I did:
This is what I get in the upload option and also the settings I used. I also tried to uncheck 'upload existing files'
kevinvanhooren1977-sys commentedon Oct 29, 2025
Done
joao-merkle commentedon Nov 18, 2025
still happens with the latest app version.
alperozturk96 commentedon Nov 18, 2025
@joao-merkle
Hello,
Version 3.34.1 does not include any fixes related to auto-upload. The fix will be included in version 3.35.0. In the meantime, you are welcome to try the latest development version and share your experience with us.
Thank you.
MatthiasJSchmidt commentedon Nov 21, 2025
@alperozturk96 when do you expect that version to be rolled out?
alperozturk96 commentedon Dec 8, 2025
Hello
@MatthiasJSchmidt @joao-merkle @kevinvanhooren1977-sys
We released the RC versions. Auto-Upload logic completely redesigned. Could you please try with 3.35.0 RC2 and share your feedback with us?
X-Raph-X commentedon Dec 8, 2025
Thank you very much for this job. I've tried to install but this package conflict with the one already installed on my phone (Samsung S9 degoogled with /e/OS). I've tried to get it but downloading the APK with firefox and by Obtainium too.
My girl has the problem of photo sync on its Samsung S21 (full stock) and she can install it with Obtainium.
So I hope I can provide you some feedback soon.
kevinvanhooren1977-sys commentedon Dec 8, 2025
Will do it tonight. Results will follow! Thank for all the hard work, everyone!
kevinvanhooren1977-sys commentedon Dec 8, 2025
Installed RC2 and I can confirm auto-upload is working without any problem.
Tested it with taking a few pictures for my auto-upload folders and it was uploaded right away. Tomorrow I will try it while working. It's more intensive! I will keep you posted!
kevinvanhooren1977-sys commentedon Dec 24, 2025
I've been testing the RC until v3 and still te same problem. The app is still skipping files randomly. e.g. I just took 3 pictures and I see only two uploaded. I don't know what happened with all those upload problems. A year ago everything was working good for years. Now suddenly those problems that doesn't get fixed. It's not really reliable anymore
alperozturk96 commentedon Dec 31, 2025
@kevinvanhooren1977-sys
Hello
Thank you for taking the time to share your feedback with us.
The Auto Upload feature works based on multiple conditions, and the expected outcome can vary depending on how it is configured. To better understand your setup, your expectations, and whether the current behavior matches them, or where we can improve, I need the following informations.
What is your auto upload configuration?
Only upload on un-metered wi-fi on or off?
Only upload when charging on or off?
Also upload existing file on or off?
Use sub-folders on or off?
Exclude hidden on or off?
Original file will be...? Kept in original folder, moved to app folder, deleted
What to do if file already exists? Ask me every time (which means create a notification for each file conflict), overwrite remote version, rename new version, skip uploading
What is the Android version and phone model?
Which storage permission do you have? All files access or media files or limited media files?
Was it custom folder, or you directly press the cloud button for specific folder from overview page (Settings → Auto upload)?
What is your expectation if you choose to ask me every time for file already exist option? Do you expect to see new notification for each conflict to resolve conflict or do you expect from app to not attempt re-upload those cancelled, failed uploads, but user should be able to resolve them from the upload list?
And lastly from Settings → Logs → via "auto upload" or "upload" keyword filter logs and share with us the logs. This is important to debug the “Unknown error” message. Before sharing logs, please don't forget to remove sensitive information.
Looking forward to your reply.
mhzawadi commentedon Feb 5, 2026
not sure this is working still, I have just looked at my phone and a screenshot is marked as skipped. but the file has been uploaded.
running 3.35.2