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docs(phone-numbers): free Vapi numbers cannot be ported out - #1264

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chiranjeet-vapi wants to merge 2 commits into
VapiAI:mainfrom
chiranjeet-vapi:docs/free-number-no-port-out
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chiranjeet-vapi wants to merge 2 commits into
VapiAI:mainfrom
chiranjeet-vapi:docs/free-number-no-port-out

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@chiranjeet-vapi

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Summary

  • Free Vapi numbers are provisioned on Vapi's own carrier accounts, so there's no customer-facing account number or port-out PIN to hand out and the number cannot be ported to another carrier.
  • Adds a restriction bullet and an FAQ entry to fern/phone-numbers/free-telephony.mdx so support can point customers here instead of writing this up ad hoc each time.

Test plan

  • Fern preview renders the new bullet and accordion correctly

The docs documented `smartEndpointingPlan.provider: "krisp"` as a
working configuration, but the API's smartEndpointingPlan schema only
accepts `vapi`, `livekit`, and `custom-endpointing-model` (verified
against https://api.vapi.ai/api-json). Setting provider to `krisp`
returns a 400.

Removes the four passages presenting Krisp as a working provider and
adds a schema-accurate configuration section for
`custom-endpointing-model`, which was a valid enum value with no
documented example anywhere on the page.
@lightsage-app

lightsage-app Bot commented Sep 28, 2026

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Lightsage docs evals

Waiting for the staging docs URL before running evals.

Lightsage will start the selected PR evals automatically when GitHub reports a successful docs deployment for this PR. This usually happens within 15 minutes.

Commit: 841fe22
Status: waiting for staging docs URL

@chiranjeet-vapi

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Superseded: this branch carried an already-merged Krisp smartEndpointingPlan commit (0b48fac, merged as #1259) from a stale base. Reopened cleanly on top of current main.

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