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docs(phone-numbers): free Vapi numbers cannot be ported out #1265

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stephenvapiai merged 1 commit into from
Sep 28, 2026
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docs(phone-numbers): free Vapi numbers cannot be ported out #1265

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4 changes: 4 additions & 0 deletions fern/phone-numbers/free-telephony.mdx
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Expand Up @@ -55,6 +55,7 @@ This guide details how to create free phone numbers on the Vapi platform, which
- **Free Vapi numbers are for US national use.** They cannot make international calls. For international use, [import a number from another provider](/phone-numbers/import-twilio).
- **Outbound calling not supported.** Free Vapi numbers are inbound only. Import a number from a supported telephony provider to make outbound calls. See [Outbound calling](/calls/outbound-calling).
- **Outbound Campaigns require an imported number.** Free Vapi numbers cannot be used to launch [Outbound Campaigns](/outbound-campaigns/quickstart).
- **Porting out is not supported.** A free Vapi number is provisioned on Vapi's own carrier accounts, not a carrier account you hold, so there is no account number or port-out PIN to request and the number cannot be ported to another carrier.
- **You are responsible for lawful use.** Obtain the required consent before making outbound calls and follow applicable calling, telemarketing, and do-not-call rules. See the [TCPA consent guide](/tcpa-consent) and [Vapi Terms of Service](https://vapi.ai/terms-of-service).

### Frequently Asked Questions
Expand All @@ -69,4 +70,7 @@ This guide details how to create free phone numbers on the Vapi platform, which
<Accordion title="Does free mean calls cost nothing?" icon="phone" iconType="regular">
No. The Vapi-managed phone number is free, but calls and other platform usage still consume credits and are billed according to Vapi pricing.
</Accordion>
<Accordion title="Can I port a free Vapi number out to my own carrier account?" icon="phone" iconType="regular">
No. Free Vapi numbers are provisioned on Vapi's own carrier accounts, so there is no account number or port-out PIN Vapi can provide. To manage a number under your own carrier account, buy or port it into that provider directly, then [import it into Vapi](/phone-numbers/import-twilio).
</Accordion>
</AccordionGroup>
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